FAQs
Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Browse our collection of premium leather jackets and leather accessories, add your favorite items to your cart, and complete checkout securely using major debit or credit cards, Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay, and other available payment methods. You'll receive an order confirmation email immediately after your purchase.
Can I change or cancel my order?
We process orders quickly to ensure timely delivery. If you need to change or cancel your order, please email support@leatherestrian.com as soon as possible with your order number. If your order has not yet been processed or shipped, we'll do our best to accommodate your request. Once your order has shipped, it will be covered under our Return & Refund Policy.
Shipping
Where do you ship?
We currently ship to the United Kingdom, United States, Europe, and many international destinations.
How long does delivery take?
Orders are processed within 1–3 business days.
Estimated delivery times are:
United Kingdom: 3–7 business days
Europe: 5–10 business days
United States & Canada: 7–15 business days
Other International Destinations: 10–20 business days
How much does shipping cost?
Shipping costs are calculated and displayed at checkout. We may also offer free shipping on selected products or promotional offers.
How do I track my order?
Once your order has been shipped, you'll receive a confirmation email with your tracking number and tracking link. Please allow 24–48 hours for tracking information to become active.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return, items must be unused, in their original condition, and returned with the original packaging and tags.
Custom or personalized leather products cannot be returned unless they arrive damaged, defective, or incorrect.
How do I start a return?
Simply email support@leatherestrian.com with your order number and the reason for your return. Our customer support team will provide return instructions.
If you're returning an item because you've changed your mind, return shipping costs are your responsibility. If we sent the wrong item or your order arrived damaged or defective, we'll cover the return shipping costs.
When will I receive my refund?
After we receive and inspect your returned item, approved refunds will be issued to your original payment method within 5–10 business days.
Products & Payments
Are your leather products made from genuine leather?
Yes. We offer premium leather jackets and accessories crafted from high-quality leather with expert craftsmanship, durable construction, and attention to detail. Every product is designed to provide lasting comfort, style, and durability.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available through Shopify Payments.
Your payment information is securely processed, and we never store your complete card details.
Contact
How can I contact Leather Estrian?
If you have any questions, our customer support team is happy to help.
Email: support@leatherestrian.com
Phone: +44 7869 745866
Business Address:
Office 5327, 321–323 High Road
Chadwell Heath
England RM6 6AX
United Kingdom
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)