Refund policy

At Leather Estrian, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with a simple and transparent return process.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition.
Include all original tags, packaging, and accessories.
Not be damaged due to misuse or improper handling.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

Custom-made or personalized leather products.
Items marked as Final Sale or Clearance.
Gift cards.

How to Start a Return

To request a return, please contact our customer support team with your order number and the reason for your return.

Email: support@leatherestrian.com

Once your request is approved, we'll provide return instructions.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.
For all other returns, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we are not responsible for items lost during return transit.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We accept exchanges for defective, damaged, or incorrectly shipped items. If you need a different size or replacement, please contact us, and we'll be happy to assist.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery and include clear photos of the item and packaging. We'll resolve the issue as quickly as possible.

Order Cancellations

Orders may be canceled before they are processed or shipped. If your order has already entered production or has been shipped, it can no longer be canceled.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Leather Estrian

Address:
Office 5327, 321–323 High Road
Chadwell Heath
England RM6 6AX
United Kingdom