Refund policy
Return & Refund Policy
Effective Date: June 1, 2026
At Leather Estrian, customer satisfaction is important to us. We take pride in providing quality leather products and want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
30-Day Return Policy
We offer a 30-Day Return Policy from the date your order is delivered.
To be eligible for a return:
-
The return request must be submitted within 30 days of delivery.
-
The item must be unused and in its original condition.
-
The item must be returned in its original packaging.
-
All tags, labels, accessories, and included materials must remain attached and intact.
-
Proof of purchase may be required.
Items returned outside the 30-day period may not qualify for a refund.
Eligible Products
Returns may be requested for products including:
-
Men's Leather Jackets
-
Women's Leather Jackets
-
Leather Shoes
-
Bomber Leather Jackets
provided they meet the return requirements outlined in this policy.
Non-Returnable Items
The following items may not be eligible for return:
-
Products showing signs of wear, use, or damage caused after delivery.
-
Customized or personalized products.
-
Clearance or final-sale items.
-
Gift cards, where applicable.
-
Products returned without original packaging or tags.
How to Request a Return
To initiate a return, please contact our support team before sending any item back.
Please include:
-
Full Name
-
Order Number
-
Email Address
-
Reason for Return
-
Photos of the item if damaged or defective
Contact Information
Email: support@leatherestrian.com
Phone: +1 (859) 2109535
Our support team will review your request and provide return instructions if your return is approved.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
-
Your order number
-
A description of the issue
-
Clear photos of the product and packaging
After review, we may provide:
-
A replacement item
-
A refund
-
Store credit
-
Another appropriate resolution
Return Shipping
Customers are responsible for return shipping costs unless:
-
The item arrived damaged.
-
The item was defective.
-
The wrong item was shipped.
We recommend using a trackable shipping service when returning products.
Inspection Process
All returned products are inspected upon arrival.
Once the inspection is completed, we will notify you regarding the approval or rejection of your refund request.
Refunds
If your return is approved, a refund will be issued to the original payment method used during checkout.
Refunds are typically processed within 3–5 business days after approval.
Depending on your bank, PayPal, or card provider, it may take additional time for funds to appear in your account.
Late or Missing Refunds
If you have not received your refund:
-
Check your PayPal account or bank account.
-
Contact your card issuer or payment provider.
-
Contact your financial institution.
-
If the issue persists, contact our support team.
Exchanges
Exchanges may be available for defective, damaged, or incorrectly shipped products, subject to product availability.
Please contact our support team for assistance.
Order Cancellations
Orders may be canceled before they are processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow the standard return process after delivery.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us.
Leather Estrian
Phone: +1 (859) 2109535
Email: support@leatherestrian.com
Address:
5327, 321-323 High Road
Chadwell Heath, Essex
United Kingdom, RM6 6AX
Customer Support
Our customer support team is available to assist with return requests, refunds, exchanges, and order-related inquiries.
Thank you for choosing Leather Estrian. We appreciate your trust and look forward to serving your leather fashion needs.
