Shipping policy

Thank you for shopping with Leather Estrian. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Time

Estimated delivery times are:

  • United Kingdom: 1-3 business days
  • Europe: 3-5 business days
  • United States & Canada: 4 business days
  • Australia & Other International Destinations: 5-7 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or peak seasons.

Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

We may offer free shipping on selected products or promotional offers, where applicable.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email so you can monitor your shipment.

If you have not received your tracking information within a few days of placing your order, please contact us.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

Leather Estrian is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible.

If your item arrives damaged, please email us within 7 days of delivery and include your order number along with clear photos of the damaged item and packaging. We will work with the shipping carrier to resolve the issue and provide an appropriate solution.

Delivery Delays

While we strive to deliver orders on time, unexpected delays caused by shipping carriers, customs, severe weather, or other circumstances beyond our control may occur.

We appreciate your patience and understanding in such cases.

Contact Us

If you have any questions about shipping or your order, please contact us:

Leather Estrian

Address:
Office 5327, 321–323 High Road
Chadwell Heath
England RM6 6AX
United Kingdom

Email: support@leatherestrian.com

Phone: +44 7869 745866

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT)