Thank you for shopping with Leather Estrian. We are committed to delivering premium leather and equestrian products safely and efficiently. Please read our Shipping Policy carefully before placing an order.

Order Processing

• Orders are processed within 1–2 business days after payment has been successfully received.
• Orders are processed Monday through Friday, excluding weekends and public holidays.
• During peak seasons, sales events, or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Shipping Times

Estimated delivery times are as follows:

Destination                                                      Estimated Delivery Time

United States                                                   4–6 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated during checkout based on your delivery location, package size, and selected shipping method.

Any available free shipping promotions will be clearly displayed on our website.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Leather Estrian is not responsible for delays caused by customs clearance procedures.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information (where available).

Please allow up to 24–48 hours for tracking updates to appear after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Leather Estrian is not responsible for delays, additional shipping costs, or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping address, please contact us immediately before your order is dispatched.

Lost or Delayed Shipments

While we work with reliable shipping partners, delivery delays may occasionally occur due to factors beyond our control, including:

• Customs inspections
• Severe weather
• Courier delays
• Public holidays
• Natural disasters
• Other unforeseen circumstances

If your package appears lost or significantly delayed, please contact us and we will work with the shipping carrier to assist in locating your shipment.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photographs of the damaged product
• Photos of the shipping packaging

We will investigate the issue and arrange a replacement, exchange, or refund where appropriate.

Undeliverable or Refused Packages

If a package is returned to us because:

• The delivery address was incorrect
• Delivery was refused
• The package was unclaimed

The customer may be responsible for any additional shipping costs required to resend the order.

Custom & Personalized Products

Custom-made or personalized products may require additional production time before shipment.

Production times will be communicated on the product page where applicable.

Contact Us

If you have any questions regarding shipping, please contact us:

Leather Estrian

Email: Support@leatherestrian.com

Phone: +44 7869 745866

Address:

Office 5327

321–323 High Road

Chadwell Heath

England RM6 6AX

United Kingdom